Shipping policy

Order processing

Orders are processed within 1-3 business days (Monday-Friday, excluding holidays). Once your order ships, you'll receive a confirmation email with tracking information.

 

Shipping rates and delivery

Shipping rates are calculated at checkout based on your delivery address and the items in your order. Domestic (US) orders ship via USPS or UPS. Estimated delivery times are shown at checkout.

 

International shipping

We ship to select international destinations via DHL Express and USPS. International orders may be subject to customs fees, import duties, or taxes, which are the responsibility of the customer and are not included in our shipping charges unless indicated at checkout.

 

Order issues

If your order arrives damaged or is lost in transit, contact us at teamxtogipet@gmail.com and we'll make it right.

 

Returns

For information about returns, please see our Return and Refund Policy.